From the moment a client entrusts you with their item to the moment you return it, every step is documented, visible, and theirs to keep.
01
Client Intake
Whether it's a wedding gown, a family heirloom, vintage couture or a cherished costume, the process starts when a client entrusts you with their item. Talk through what they need, assess the condition, and set expectations.
02
Assessment and Planning
Document the item's current condition with detailed photography and notes. Agree on a care plan, timeline, and service agreement with your client before any work begins.
03
Work with Full Transparency
As you work, every step is documented with photography and notes. Your client has visibility into what's happening with their item at every stage, not just a receipt at the end.
04
Client Review and Approval
Before delivery, your client reviews the completed work against the original plan. If something doesn't meet expectations, it goes back for revision. Their approval is what moves the process forward.
05
Delivery with a Complete Record
Your client receives their item along with a professionally produced keepsake document that captures its complete journey through narrative and photography. This record travels with the piece, preserving its history for future owners and generations.
Built first for wedding gown preservation, and for every heirloom garment a cleaner or restorer is trusted with.
Wedding Gown Preservation Specialists
Gown cleaning and preservation studios are the heart of Heiress: document each gown from intake to delivery and hand the bride a keepsake record of everything her dress went through.
Dry Cleaners and Restoration Businesses
Any shop entrusted with heirloom garments: christening gowns, vintage couture, uniforms, quilts, and costumes. If a client would grieve losing it, it deserves a documented history.
Also great for...
Private collectors with curated wardrobes, theater and production wardrobe departments, and multi-location operations managing high volumes of valuable garments.
Ready to see what it costs? We keep it simple.
Explore Our Pricing Tiers© 2026 Heiress, LLC • Built by Auth/Technic